DESPATCH TIMELINES

Pre-printed orders: Within 48 hours

Bespoke (pet portraits and personalised art): You will receive an email shortly after purchase with delivery estimates.

SHIPPING METHOD

Cards and small prints: Royal Mail 1st class (not signed for)

All prints including personalised: Royal Mail signed for 
(Print orders will arrive in a flat, cardboard envelope to protect the artwork or rolled.)
Bespoke and larger paintings: Parcel force (free for orders over £150)

 

International orders: Royal Mail Track and Signed.

(Please note that shipment to non UK countries may be subject to import duties and tax. Any additional charges must be paid by the customer.)

RETURNS

Please return any unwanted item in original condition to us within 15 days of delivery. If you are unhappy with your purchase, please contact us as soon as possible to explain your concerns. We can offer a full refund, minus shipping costs, once the order has been returned to us. Commissioned, personalised, or bespoke items are non-refundable, unless damaged in transit or supplied with errors caused by our negligence.